Clarion · evidence-grounded complaint intelligence
The complaint-intelligence layer that shows its work.
Built for teams drowning in free-text complaints who need to prove why a classification happened, not just that it did — regulated-industry quality and compliance teams, public-sector complaint intake, and anyone who needs more than a tag cloud.
On the record
“…that is the result of identity theft and fraud…”
Verbatim from the filed complaint — the exact text that grounds this classification. If it hadn't matched, the whole result would have been downgraded to abstained and sent to a human instead.
How it works
Four steps. Every complaint. Every time.
Ingest
Your complaint data comes in — through the live CFPB feed, a CSV drop, or your own source adapter.
Scrub & classify
Personal details are redacted before a complaint is persisted to the corpus or sent to any model; an LLM proposes a taxonomy code and the exact quotes that support it.
Ground or abstain
Every quote is checked, in code, against the real text. Anything that doesn't match exactly gets sent to a human instead of guessed.
Review & log
A person confirms or corrects, giving a written reason for any change. Every step lands in a permanent record nothing can silently overwrite.
Traceability & compliance
Every answer survives an audit.
- Append-only decision log
- Every decision — model, confidence, evidence, reviewer, reason — lands in a log a database trigger makes impossible to update or delete.
- Evidence or abstain
- Every category must cite a verbatim quote that exact-substring-matches the text. A quote that fails the check downgrades the whole classification to abstained.
- Mandatory human review
- Low-confidence and contradictory cases route to a triage queue. Every correction requires a written reason and feeds the evaluation suite.
- Deploy inside your boundary
- Swappable LLM and source adapters (Bedrock, Ollama, your own endpoint; CFPB API and CSV today) keep regulated text inside a boundary you control. ROADMAP SAP QM source adapter specced against the same interface; not yet built.
Mechanisms only — no deployment of Clarion has been through a regulatory audit, and no certification is claimed. What is described here is what the running system does.
Point Clarion at your own data
Runs today on 13,000+ real CFPB complaints. Points at yours next.
CFPB public data this site
Real ingestion, classification, and human review, running in production.
CSV / file-drop — your own data /import
Upload a CSV of your complaint data, preview exactly what will and won't import, then commit it into the identical pipeline. No code.
Read-only GraphQL API /api/graphiql
Pull classified data into your own tooling with the same evidence-grounding guarantees as the UI (three fields today).
SAP QM adapter — your own ERP
Manufacturing quality-management complaint/defect notifications, following the same source interface. Design sketch only — not built.